Frequently Asked Questions

Choose the product you would like to order, select the correct colour, size or variant if applicable, and click Add to cart. You can then check out securely using the payment methods available at checkout.

If you would like to change your order, contact us as soon as possible. Once your order has been processed or shipped, we may no longer be able to make changes.

Please always include your order number in your message so we can look into it more quickly.

Contact us as soon as possible if you would like to cancel your order. If it has not yet been processed, we will try to arrange this for you. If your order is already on its way, you can use our returns policy.

For the Netherlands and Belgium, the expected delivery time is generally 7 to 15 business days. For the United Kingdom, the United States, Australia and New Zealand, delivery times may vary by product, destination and carrier.

You will receive track & trace once your order has shipped and tracking is available.

Yes. Once your order has shipped and tracking is available, you will receive a track & trace link so you can follow your order.

Please note that it can sometimes take a little while before the tracking information becomes active with the carrier.

If you order several products, they may occasionally be shipped separately. In that case, you may receive multiple tracking links or parcels.

We currently ship to the Netherlands, Belgium, the United Kingdom, the United States, Australia and New Zealand. Shipping is free for the Netherlands, Belgium and the United States. For the United Kingdom, Australia and New Zealand, the applicable shipping costs are shown at checkout before you place your order.

Yes, you can return your order within 15 days, provided the product is unused, clean and in its original condition.

For hygiene and safety reasons, used pet products may not always be eligible for return unless the item is defective or there was an error with the delivery.

Contact us through the contact page and include your order number. We will then provide further instructions for the return process.

Unless the wrong or a defective product was delivered, return shipping costs are the customer’s responsibility. Please always check the product information, size and variant carefully before ordering.

We’ll be happy to sort this out properly. Send us a message as soon as possible with your order number and clear photos of the product and packaging. We’ll review it with you and find an appropriate solution.

We select products with attention to usability, comfort and enrichment. It is still important to keep an eye on your pet during use, especially with toys or products your pet can pull, bite or chew.

Check products regularly for wear and replace them if they become damaged.

No. No dog toy is completely indestructible. Some dogs are more enthusiastic chewers or destroyers than others. Our toys are intended for play, enrichment and interaction, but should always be used under supervision.

For products with sizes, such as the Wandersnout Cooling Jacket, we recommend always checking the size chart. Preferably measure your dog’s chest circumference and back length and compare these with the stated sizes.

If you are unsure between two sizes, the larger size will usually provide a little more comfort.

The Cooling Jacket is designed to help keep your dog more comfortable during warm days, walks and time outdoors. Make sure the vest fits well without being tight. Always use the product sensibly and, in warm weather, continue to provide sufficient water, shade and rest.

The Crinkle Newspaper is a playful dog toy with a crinkling sound. It is intended for dogs that enjoy playing, tugging, shaking and exploring.

The set contains randomly selected designs. Always supervise your dog during play and check the toy regularly for wear.

The available payment methods depend on your country and are shown during checkout. You pay using the secure payment methods offered at checkout.

Yes. Payments are processed through secure payment environments. Wandersnout does not store your full payment details itself.

You can contact us through the contact page on our website. For questions about an order, always include your order number so we can help you more quickly.

We aim to respond as quickly as possible, usually within 1 to 2 business days.