Refund policy

We have a 15-day returns policy. This means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@wandersnout.com.

If your return is accepted, we will send you return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at info@wandersnout.com with questions about returns.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it for you.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (including special orders or personalised items), and personal care goods such as beauty products. We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

Gift cards cannot be returned. Discounted items remain subject to applicable statutory withdrawal rights unless a legal exception applies.

Exchanges
The fastest way to receive the item you want is to return the item you have and purchase the new item separately once your return has been accepted.

European Union 14-day cooling-off period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason, unless a legal exception applies. As above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs when exercising the right of withdrawal are the customer’s responsibility unless otherwise agreed.

Refunds
Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within ten business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
Contact us at info@wandersnout.com if more than 15 business days have passed since we approved your return.